Mastering the Management System

Robert S. Kaplan, David P. Norton

In this article, Kaplan, of Harvard Business School, and Norton, founder and director of the Palladium Group, explain how to effectively manage both strategy and operations by linking them tightly in a closed-loop management system comprised of five stages. The authors present not only a comprehensive blueprint for successful strategy execution but also a managerial tool kit, illustrated with examples from real-world organizations, and incorporating leading management experts' frameworks.

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